Communication with your Customer

 S3's Covid19 Customer Communications would be responsible for accurately and efficiently handling phone calls on a senior level displaying empathy, and by demonstrating an understanding of their business with your company. We in turn would provide feedback to management as requested. 

Essential Phone calls during CV: 

Leaving Messages: 

* Effectively uses the telephone system

* Appropriately makes calls & leaves messages per script provided by Management

* Appropriately displays empathy to diffuse emotion during this time of adversity 

* leave a special message reassuring them that we are in this Together!

Customer Contact: 

* Effectively uses the telephone system

* Provides the customer his/her undivided attention 

* Creates rapport with the customer & matches the customer's tone and pace 

* Answers questions whenever possible 

* Uses positive language and word choices to avoid negative customer reactions 

* conclude the call with a special message reassuring them that we are in this Together!

Same script can be used for Emails or Texts